BLD-02 · Building technology
PBX and IP telephony systems in Riyadh
A phone system still carries the calls that matter most: guests, patients, lift emergency lines and the reception desk. We design it with those calls in mind.
What a modern system includes
An IP PBX (on-premises or hosted) handles extensions, call routing, voicemail, call recording where lawful and required, and reports. External calls come through SIP trunks from a licensed local carrier, with analog or ISDN lines retained where a site still needs them.
Some lines must keep working when the data network fails: lift emergency phones, alarm communicators, and certain emergency lines. We identify those during design and give them a path that does not depend on a single switch or power supply.
Hotels and hospitals
Hotel systems integrate with the property management system for check-in and check-out, room status, wake-up calls and call charging. Hospitals need fast internal paging, DECT or Wi-Fi handsets for staff on the move, and integration with nurse call so a patient call reaches the right person. We define each integration and test it with the system owner before go-live.
Our part, start to finish
What we do on a telephony project
We don't sell the equipment. We design the system, install and commission it, and keep it working.
Design & consulting
- Extension, trunk and routing plan
- Survivability for critical lines
- Integration design (PMS, nurse call)
- Network QoS requirements
Installation
- PBX, gateway and handset installation
- Programming of call flows and IVR
- Number porting coordination with the carrier
- User training
Maintenance
- Moves, adds and changes
- Backup and software updates
- Trunk and quality monitoring
- Fault response
Before you buy
Questions to settle first
These decide cost and performance more than the brand on the box. We work through them with you at survey stage.
- Which lines must work when the network is down?
- Hosted or on-premises, and why?
- Do you need call recording, and on what legal basis?
- Which systems must the PBX talk to?
- How many staff need mobile handsets?
- Who handles moves and changes after handover?
Gallery
Telephony in context
Illustrations and computer-generated renderings show typical arrangements, not our projects; photographs are credited on the credits page. Select an image to enlarge it.
In Riyadh and across Saudi Arabia
IP PBX and desk phones for companies in Riyadh
IP PBX and desk phone installation for companies, hotels and clinics in Riyadh: extensions, auto-attendant, call recording where permitted, integration with intercom and paging, running over the existing network. We link branches to one IP PBX in Riyadh, so branches call each other on internal extensions as if in a single building.
Common questions
Can I answer my office phone on my mobile?
Yes, through an app that links the office number to the mobile, with call forwarding outside working hours.
Do IP phones need new cabling?
They run on the data network, so the existing network usually suffices after a check, with extra outlets added where needed.
How are company branches linked to one PBX?
Through a central IP PBX, SIP trunks and a secure network between branches, so extensions work across them.
Does the PBX work with desk phones and mobiles?
Yes, desk phones and mobile apps register on the same PBX.